Terms of service

Service Policy
At Maya Luxury Hair, we are committed to offering the highest quality products and services, accompanied by a safe, reliable, and satisfactory shopping experience for all our customers.
1. Commitment to Quality
• All of our products undergo quality control processes to ensure authenticity and excellence.
• We ensure that our hair extensions and related items meet international hygiene and safety standards.
2. Customer Service
• Our customer service team is available to answer questions and provide support before, during, and after your purchase.
• You can contact us by email 📧 mayaluxuryhair@gmail.com or by phone 📞 +1 (857) 465-1466.
• We promise to respond to all requests within 24 to 48 business hours.
3. Order Processing
• All orders are processed within an estimated time of 1 to 3 business days after payment confirmation.
• Once your order has been shipped, you will receive tracking information to monitor its delivery.
4. Delivery Policy
• We work with reputable courier companies to ensure your order arrives in good condition and as quickly as possible.
• Maya Luxury Hair is not responsible for delays caused by external factors (weather, customs, or shipping).
5. Exchange and Return Policy
• For hygiene and safety reasons, we do not accept returns or exchanges on hair extensions that have been opened or tampered with.
• Returns will only be processed in cases of defective products or shipping errors, provided that this is reported within 3 business days of receiving the product.
6. Trust and Transparency
• We guarantee secure transactions through authorized payment platforms.
• We strive to provide clear, accurate, and up-to-date information about our products and services.
7. Service Policy Updates
• Maya Luxury Hair reserves the right to modify this Service Policy at any time.
• Updates will be available on our website with the date of the last revision.