Refund policy
Return and Refund Policy
This policy applies to all products purchased from Maya Luxury Hair, whether through our online store, social media, or any official sales platform.
2. Return and Refund Period
You have 14 calendar days from the date of delivery to request a return or refund.
After this period, we cannot accept returns or issue refunds unless the product has verifiable defects or shipping errors.
3. Conditions for a Return to be Accepted
For a return to be approved, the product must meet the following conditions:
Be unused, unwashed, and unopened (in the case of products involving hygiene, such as hair extensions).
With its original tags and packaging, with no physical damage or obvious signs of use.
Accompanied by the purchase confirmation or invoice.
In case of defects or damage during shipping, you must send us clear photographs of the damage within 3 business days of receipt.
4. Products that are not eligible for return or have restrictions ("Final Sale").
Some products may be excluded from returns, such as:
Open hair extensions (for hygiene reasons).
Personalized, custom-made products, or products with specific features requested by the customer.
Products on special offer or discount that indicate "Final Sale."
5. Return Costs and Who Covers the Costs
For returns due to an error on our part (wrong product, damaged product, defective shipment), Maya Luxury Hair will cover the return shipping costs.
If the return is due to other reasons (for example, change of mind), the customer will be responsible for the return shipping costs, unless otherwise indicated.
A restocking fee may apply if the item does not meet its original condition (tags, packaging) — previously specified, if applicable.
6. Refund or Compensation Options
Depending on the case, we offer the following options:
Full or partial refund to the original payment method.
Exchange for another product of equal value.
Store credit for future purchases.
The refund will be processed once the returned product has been received, inspected, and approved. The refund time may depend on the original payment method and bank, usually between 5-10 business days after approval.
7. Return Process: How to Initiate a Return or Exchange
To make a return or exchange, follow these steps:
Contact our customer service at mayaluxuryhair@gmail.com or +1 (857) 465-1466, indicating the order number, product(s), reason for the return, and attach photos if applicable.
Wait for our confirmation and the necessary instructions (shipping address, label if provided, etc.).
Package the product carefully in its original packaging and protect it from damage during shipping.
Ship the package according to the instructions. Keep the shipping receipt and tracking number.
8. Refunds for Defective Products or Shipping Errors
If you receive a defective or incorrect product, please notify us within 3 business days of delivery, including photos of the defect.
Maya Luxury Hair is committed to replacing the defective product or, if this is not possible, issuing a full refund, including the initial and return shipping costs.
9. Transparency and Accessibility
Our return policy will be visible in accessible locations on our website: footer, product page, checkout page, order confirmation, and Help/FAQ section.
We use clear and simple language so you can easily understand your rights and responsibilities.
10. Legal Compliance and Modifications
We ensure that this policy complies with relevant consumer protection laws in the territories where we operate.
We reserve the right to modify this policy at any time; updated versions will be posted on our site with the date of the last revision.
11. Return address
for product returns that apply according to our return policy 81 w walnut Park , Boston MA 02119, United.
12. Klarna Non-Refundable Amount
All refunds will be subject to a non-refundable restocking fee, which will be deducted from the total original purchase price. This fee covers administrative, handling, and quality control costs associated with each order. This non-refundable fee is not included in or covered by Klarna's guidelines, so the customer assumes full responsibility if a refund is requested under these conditions.